Our office does not bill insurance. You may pay by check, credit card, or HSA debit card. Upon request, we can provide you with a copy of the superbill which you can submit to your insurance company for possible reimbursement for out-of-network care. The superbill is a detailed medical receipt that contains procedure codes, diagnosis codes, and the fees charged for your office visit. We cannot guarantee what reimbursement, if any, you may receive. We do not submit claims or call insurance companies directly. This is the responsibility of the patient. We do not participate with Medicare, nor do we bill Medicare for any services rendered. A patient can NOT submit superbills to Medicare for possible reimbursement.

Unfortunately, when doctors participate with insurance carriers, they enter into a contract that allows the insurance companies to dictate what services will be supplied, limiting the quality of care that we believe you deserve. As the costs of keeping a clinic running has continued to rise, reimbursement has fallen, forcing most doctors to see more and more patients a day, keeping office visits very brief. We believe this approach of seeing patients for shortened visit times does not allow us to create the personalized plan of care that is necessary in a functional or integrative approach. Most laboratory services provided by Quest, LabCorp or your local hospital lab can be billed directly to your insurance plans unless you don’t have out- of-network coverage. For those that do not have good lab coverage we utilize cash labs ordered through Rupa Health for our routine blood work labs. Most have found that this cost is less than their copay for the same tests. It also gives us the freedom to order a more comprehensive workup without concern for a denial of coverage, as the labs are paid for upfront. Some specialty labs may not be covered by your insurance plans. Please check with your insurance company regarding deductibles and reimbursement for out-of-network labs. It is not the responsibility of The Deeper Well Functional Medicine to understand your individual insurance coverage.

Anybody who wants to take control of their own health! Patients vary in complexity and health goals. We help people with chronic conditions such as autoimmune disease, diabetes, hypertension, high cholesterol, heart disease, arthritis,thyroid disease, depression and anxiety (to name a few) to approach their disease with the goal of healing from the inside out. Many patients are able to reduce or taper down their medications in this instance. We collaborate with the patient’s primary care physician and specialists before discontinuing medications. We also assist patients who are otherwise healthy, but just “don’t feel right”. These patients may have seen multiple doctors, and their labs are all normal, however they are still plagued with fatigue, insomnia, mood disorders, brain fog etc. We use our advanced diagnostic testing to get to the underlying cause of these issues. At this time we only treat patients who are 18 and older.

Our treatment focuses on lifestyle intervention, focusing on nutrition, exercise, sleep, stress reduction and improving relationships. Herbal and nutraceutical supplements may be recommended to help support your body, based on personalized needs. Prescription medication may be prescribed as well, depending on your conditions and symptom severity. This truly whole person approach is directed by the your goals and preferences; within the context of safety and efficacy for the health concerns being addressed. A trusting relationship between patient and practitioner is paramount and an extremely valuable tool available to promote health and healing. Time is spent cultivating this relationship to build mutual trust and respect.

You are required to have a primary care physician. Dr. Rachel Croteau-Cooper offers functional medicine consultation only and does not function as your primary care provider. You must have a primary care physician for yearly physicals, wellness visits and for after hours or urgent care purposes. We do not respond to urgent requests of any sort, including messages or phone calls, you must have a primary care provider for this purpose.

It depends on how much you choose to invest over time.  Conventional healthcare is expensive and illness is costly.​ Not only does illness have a financial cost related to the medical bills from seeing multiple healthcare providers, surgeries, hospitalizations, extensive testing and prescriptions, but it also has opportunity costs; time spent away from work, education, enjoying relationships and activities.    Illness takes a toll on your overall sense of well-being. Illness costs you your quality of life.​ With Functional Medicine, you can invest in your health now, so it doesn't cost you in the future! ​ The Foundational Assessment is an investment of $595 and the Building Well-being Membership is an annual investment of $249/month.  Advanced testing and supplements will result in additional cost over the course of a year depending on the complexity of care required.   Investing in your health now, will save you in the future!

Blood work for your Foundational Assessment should be done within 3 months of the visit to be utilized for the consultation. Upon signing up for a Foundational Assessment, you will complete a comprehensive online intake in preparation for your initial consult.  Dr. Croteau-Cooper will review your intake information and determine what biomarkers to check for the Foundational Assessment.  This blood work will be ordered and completed prior to the Foundational Assessment, so it can be referenced and relied upon to create your treatament plan.

Blood work for your Foundational Assessment should be done within 3 months of the visit to be utilized for the consultation. Upon signing up for a Foundational Assessment, you will complete a comprehensive online intake in preparation for your initial consult.  Dr. Croteau-Cooper will review your intake information and determine what biomarkers to check for the Foundational Assessment.  This blood work will be ordered and completed prior to the Foundational Assessment, so it can be referenced and relied upon to create your treatament plan.

Yes, when appropriate, Dr. Croteau-Cooper will recommend high quality, physician line supplements to purchase through Fullscript. Much like having a prescription sent to the pharmacy, based on your testing and clinical history, Dr. Croteau-Cooper will send specific supplement recommendations to address body systems in need of repair . You will receive a 10% discount on all supplements purchased through The Deeper Well Fullscript supplement store.

In person visits are at The Deeper Well office space 800 Park Ave Suite 111, Keene, NH 03431.   Visits may also be done virtually through the electronic health record (EHR), HIPAA compliant Zoom as long as you are within the state of New Hampshire at the time of the visit. Due to standard medical licensure laws, you need to be in the State of New Hampshire for telemedicine visits with Dr. Croteau-Cooper.  However, health and nutrition coaching visits may be conducted virtually in any state and therapy visits may be conducted virtually in New Hampshire or Massachusetts.

Records, testimony, opinions or documents for housing accommodation, emotional support animals, disability or DOT evaluation are not provided.  Additionally records, testimony, opinions or documents for legal matters such as divorce, custody, civil or criminal suits, or personal injury cases are not provided as these are not components of our practice model.

Medications are refilled if you are an active patient at The Deeper Well, and the medication was originally prescribed for you through The Deeper Well by Dr. Croteau-Cooper.  Refills are done electronically and refill requests need to be requested 3 business days in advance of date needed. Controlled substances for pain management and cannbis therapeutics are outside the scope of this practice.